Have you got something appearing on your credit card?

UKRD is a commercial radio operator, many of our radio stations run voucher schemes as well as selling merchandise. You could have purchased something for (but not limited to) restaurants, health spas, tourist attractions, "shops", golf clubs etc.

If "www.ukrd.com 01392 248976 opt 4" is appearing on your credit card statement then the chances are you have purchased something from one of our radio stations or from a radio station to whom we supply such services.

UKRD's radio stations can be found on the portfolio page. If your radio station isn't on the portfolio page we may supply them with these services, please contact us for confirmation.

If you are still unsure and want to speak to someone please telephone 01392 248976 option 4, contact us through this website or write to us using the address below.

Voucher Payment Enquiries
UKRD Group Ltd
Carn Brea Studio's
TR15 3RQ

You can pay for a voucher using a Visa or Mastercard. Our payment facilities are provided by SagePay who offer us and you a secure online payment platform. We are PCI DSS registered.


Terms and Conditions relating to purchases made through us (UKRD), one of our radio stations, websites, trading names, trading websites or an associated business/organisation.

Quick Overview

Terms and Conditions of Sale

Terms and Conditions of Supply and Service

Voucher FAQ's


Quick Overview

Delivery of Vouchers

Creating an account records your purchases enabling you to print your voucher(s) at any time. At the time of purchase your voucher will appear in your account (unless you checkout as a guest) and will be delivered simultaneously with your receipt by email.


Refunds requested within 14 days of purchase, where the voucher has not been redeemed will be processed in accordance with these Terms and Conditions and The Consumer Contracts (Information, Cancellation and Addition Charges) Regulations 2013.

Refunds requested after 14 days from the date of purchase that have not been redeemed will be discretionary. Please contact us and we will review each case individually.

Contact Us

Please review the above methods; via the website, telephone or post.

Terms and Conditions for Sale

This page (together with the other documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.ukrd.com, www.radiovouchers.com and any other website, radio station or trading name/website or UKRD Group Ltd (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

    UKRD Group Ltd is a media group owning radio stations and web properties (we). We are registered in England and Wales under company number 2725453 and with our registered office at Carn Brea Studios, Barncoose Industrial Estate, Redruth, Cornwall, TR15 3RQ.
    Our site is only intended for use by people resident in England, Northern Ireland, Republic of Ireland, Scotland, Wales The Channel Islands and The Isle of Man (Serviced Countries). We do not accept orders from individuals outside those countries. Please review our serviced countries page before ordering Products from us.
    By placing an order through our site, you warrant that:
  1. You are legally capable of entering into binding contracts; and
  2. You are at least 18 years old;
  3. You are resident in one of the Serviced Countries; and
  4. You are accessing our site from that country.
    4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Receipt Email). The contract between us (Contract) will only be formed when we send you the Receipt Email.
    4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Receipt Email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Receipt Email.
    5.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.
    5.2 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
    6.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
    6.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    6.3 You will not have any right to cancel a Contract for the supply of any of the following Products:
    6.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Receipt Email. This provision does not affect your statutory rights.
    7.1 The quantity and description of the Products shall be as set out in the Receipt Email.
    7.2 All samples, drawings, descriptive matter, specifications and advertising issued and any descriptions or illustrations contained in catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract and this is not a sale by sample.
    8.1 Your order will be fulfilled by the delivery date set out in the Receipt Email or, if no delivery date is specified, then within a reasonable time of the date of the Receipt Email, unless there are exceptional circumstances.
    8.2 Unless we agree otherwise in writing, delivery of the Products shall take place at the address specified by you when placing the order for the Products.
    9.1 The Products will be at your risk from the time of delivery.
    9.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
    10.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
    10.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due.
    10.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Receipt Email.
    10.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    10.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Receipt Email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
    10.6 Payment for all Products must be by credit or debit card. We accept payment with Visa and Mastercard. We will charge your credit or debit card immediately and then despatch your order.
    11.1 When you return a Product to us:
    1. because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
    2. for any other reason (for instance, because have notified us in accordance with paragraph 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

11.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

    12.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
    12.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
    12.3 This does not include or limit in any way our liability:
    1. For death or personal injury caused by our negligence;
    2. Under section 2(3) of the Consumer Protection Act 1987;
    3. For fraud or fraudulent misrepresentation; or
    4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

12.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
12.5 Where you buy any Product from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

    13.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    13.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
    All notices given by you to us must be given to Voucher Payment Enquiries, UKRD Group Ltd, Carn Brea Studio's, Redruth, Cornwall, TR15 3RQ. Notices can also be presented via email: customer-service@radiovouchers.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
    16.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
    16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
    17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
    17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following; Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; or the acts, decrees, legislation, regulations or restrictions of any government.
    17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
    18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
    18.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15.
    If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
    20.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    20.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
    20.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
    21.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
    21.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Receipt Email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
    Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions of Supply of Services

Agreed terms

1. Interpretation

1.1 The definitions and rules of interpretation in this clause apply in these terms and conditions (Conditions).

Receipt Email: by a written acknowledgement issued and executed by the Supplier and sent to the Customer by email.

Contract: the Customer's request for the Services and the Supplier's acceptance of it in accordance with clause 2.2.

Customer: the person, firm or company who requests Services from the Supplier.

Document: includes, in addition to any document in writing, any drawing, map, plan, diagram, design, picture or other image, tape, disk or other device or record embodying information in any form.

Price: the price payable for the Services as listed in Schedule 1, which may be altered from time to time and confirmed in the Receipt Email.

Vouchers or Product: means the service requested by the Customer and defined on the Website.

Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

Services: the provision of advertising space and services to be provided by the Supplier under the Contract, together with any other services which the Supplier provides or agrees to provide to the Customer.

Service Request Form: the request delivered to the Supplier by the Customer for the provision of Services in accordance with Clause 6.

Supplier: UKRD Group Limited (or a Subsidiary or Trading Name) a company registered in England and Wales under company number 2725453 whose registered office is at Carn Brea Studios, Barncoose Industrial Estate, Redruth, Cornwall, TR15 3RQ, whose VAT number is 733 389 907.

VAT: value added tax chargeable under English law for the time being and any similar additional tax.

Website: means www.ukrd.com, www.radiovouchers.com or any website of a subsidiary or trading name of UKRD Group Ltd.

1.2 Condition, schedule and paragraph headings shall not affect the interpretation of these conditions.

1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors and permitted assigns.

1.4 Words in the singular shall include the plural and vice versa.

1.5 A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.6 A reference to writing or written includes faxes but not e-mail.

1.7 Where the words include(s), including or in particular are used in these terms and conditions, they are deemed to have the words without limitation following them and where the context permits, the words other and otherwise are illustrative and shall not limit the sense of the words preceding them.

1.8 Any obligation in the Contract on a person not to do something includes an obligation not to agree, allow, permit or acquiesce in that thing being done.

1.9 References to conditions and schedules are to the conditions and schedules of the Contract.

2. Application of conditions

2.1 These Conditions shall:

(a) apply to and be incorporated into the Contract; and

(b) prevail over any inconsistent terms or conditions implied by law, trade custom, practice or course of dealing.

2.2 No offer for services in the Service Request Form placed by the Customer shall be accepted by the Supplier other than by a Receipt Email, when a contract for the supply of those Services on these Conditions will be established. The Customer's standard terms and conditions (if any) attached to, enclosed with or referred to in any Service Request Form or any other Document shall not govern the Contract.

3. Commencement and duration

3.1 The Services supplied under the Contract shall be provided by the Supplier to the Customer from the date on which the Supplier sends a Receipt Email.

3.2 The Services supplied under the Contract shall continue to be supplied for a period defined by the expiry date of the Vouchers or Product unless the Contract is terminated in accordance with condition 13.

4. Supplier's obligations

4.1 The Supplier shall endeavour to provide the Services so long as the Customer complies with its obligations under these Conditions, or until the Contract is terminated whether by expiry in accordance with clause 3.2 or in accordance with clause 13.

4.2 The Supplier shall endeavour that the Website will perform substantially in accordance with the site specification, which is 1% permitted downtime per period of 90 days from acceptance, unless specified in the Receipt Email. If the Website does not so perform, the Supplier shall, for no additional charge, carry out any work necessary in order to ensure that the Website substantially complies with the Site Specification.

4.3 The obligations set out in clause 4.3 shall not apply to the extent that any failure of the Website to perform substantially in accordance with the site specification is caused by the Customers website software or any of the Customer's materials.

4.4 This Contract sets out the full extent of the Supplier's obligations and liabilities in respect of the supply of the Services. All conditions, warranties or other terms concerning the Services which might otherwise be implied into this agreement or any collateral contract (whether by statute or otherwise) are hereby expressly excluded.

5. Customer's obligations

5.1 The Customer shall:

(a) co-operate with the Supplier in all matters relating to the Services;

(b) obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services, before the date on which the Services are to start;

(c) ensure that required information such as (but not limited to) includes;

(i) the correct email address, contact telephone number; and

(ii) any other information requested by the Supplier.

5.2 If the Supplier's performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, sub-contractors or employees, the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.

5.3 The Customer shall be liable to pay to the Supplier, on demand, all reasonable costs, charges or losses sustained or incurred by the Supplier (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Customer's fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract, subject to the Supplier confirming such costs, charges and losses to the Customer in writing.

5.4 The Customer shall not use the Website:

(a) In any way that breaches any applicable local, national or international law or regulation.

(b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

(c) For the purpose of harming or attempting to harm minors in any way.

(d) To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards detailed below.

(e) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

(f) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

(g) To reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Conditions.

(h) To access without authority, interfere with, damage or disrupt:

i. any part of the Website;

ii. any equipment or network on which our site is stored;

iii. any software used in the provision of our site; or

iv. any equipment or network or software owned or used by any third party.

(i) To infringe any applicable laws, regulations or third party rights (such as material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing, blasphemous or in breach of any third party Intellectual Property Rights) (Inappropriate Content)..

5.5 The Customer acknowledges that the Supplier has no control over any content placed on the Website by visitors and does not purport to monitor the content of the Website. The Supplier reserves the right to remove content from the Website where it reasonably suspects such content is Inappropriate Content. The Supplier shall notify the Customer if it becomes aware of any allegation that content on the Website may be Inappropriate Content.

5.6 The Customer shall indemnify the Supplier against all damages, losses and expenses arising as a result of any action or claim that the materials or any other material posted to, or linked to, the Website constitutes Inappropriate Content.

6. Service Request Form

6.1 Any request for the provision of Services by the Customer shall, unless otherwise agreed, be through the submission of a Service Request Form to the Supplier.

6.2 No Service Request Form will be deemed accepted until the Supplier has sent a Receipt Email and is in receipt of the Price in cleared funds, if payable.

6.3 The Service Request Form must be submitted in accordance with clause 22.

7. Charges and payment

7.1 The Customer may be permitted to activity on the Website without payment subject to these Conditions. If the Customer requests Vouchers or Product a Price will be payable in accordance with these Conditions.

7.2 If the Customer requests Vouchers or Product total Price payable to the Supplier in respect of the Services shall be the amount set out in the Receipt Email. The total Price shall be paid in accordance with this clause 7 and the Supplier shall invoice the Customer for the charges that are then payable in the Receipt Email, together with expenses and VAT, where appropriate, calculated as provided in condition 7.3.

7.3 Any fixed Price contained in Schedule 1 or detailed elsewhere on the purchasing areas of the website includes VAT, = which the Supplier shall add to its invoices at the appropriate rate.

7.4 The Customer shall pay the Price for the Vouchers or Product, in full and in cleared funds at the time of agreeing to purchase the Services.

7.5 Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Supplier on the due date, the Supplier may:

(a) charge interest on such sum from the due date for payment at the annual rate of 3% above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and the Supplier may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998; and

(b) suspend all Services until payment has been made in full.

7.6 Time for payment shall be of the essence of the Contract.

7.7 All sums payable to the Supplier under the Contract shall become due immediately on its termination, despite any other provision. This condition 7.7 is without prejudice to any right to claim for interest under the law, or any such right under the Contract.

7.8 The Supplier may, without prejudice to any other rights it may have, set off any liability of the Customer to the Supplier against any liability of the Supplier to the Customer.

8. Consumer rights

8.1 If you are contracting as a Consumer (as defined in the Unfair Contract Terms Act 1977, the Unfair Terms in Consumer Contracts Regulations 1999 and Consumer Protection (Distance Selling) Regulations 2000), you may cancel the Contract at any time within seven working days, beginning on the day after you first start to receive the Services. In this case, you will receive a full refund of the Price paid for the Service, if any

8.2 To cancel the Contract, you must inform us in writing.

8.3 No provision of these terms and conditions will adversely affect the rights of any Consumer (as defined in the Unfair Contract Terms Act 1977, the Unfair Terms in Consumer Contracts Regulations 1999 and Consumer Protection (Distance Selling) Regulations 2000).

9. Intellectual property rights

As between the Customer and the Supplier, all Intellectual Property Rights shall be owned by the Supplier. The Supplier does not purport to licence, sell or assign such rights in anyway.

10. Confidentiality and the Supplier's property

10.1 The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes, Intellectual Property Rights or initiatives which are of a confidential nature and have been disclosed to the Customer by the Supplier, its employees, agents or sub-contractors and any other confidential information concerning the Supplier's business or its products which the Customer may obtain. The Customer shall restrict disclosure of such confidential material to such of its employees, agents or sub-contractors as need to know the same for the purpose of discharging the Customer's obligations to the Supplier, and shall ensure that such employees, agents or sub-contractors are subject to obligations of confidentiality corresponding to those which bind the Customer.

10.2 This condition 10 shall survive termination of the Contract, however arising.


11.1 This condition 11 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:

(a) any breach of the Contract;

(b) any use made by the Customer of the Services; and

(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.

11.2 The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, the Supplier, hereby expressly excludes:

(a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

(b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with my site or in connection with the use, inability to use, or results of the use of my site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

11.3 This does not affect the Supplier's liability for death or personal injury arising from the Supplier's negligence, nor the Supplier's liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

12. Data protection

The Customer acknowledges and agrees that details of the Customer's name, address and personal data will be processed by and on behalf of the Supplier in connection with the Services in accordance with the Supplier's privacy policy.

13. Termination

13.1 Without prejudice to any other rights or remedies which the parties may have, the Supplier may terminate the Contract without notice and without liability to the Customer if, in particular, but without limitation:

(a) the Customer commits a material breach of any of the terms of the Contract and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or

(b) an order is made or a resolution is passed for the winding up of the Customer, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order of the Customer; or

(c) an order is made for the appointment of an administrator to manage the affairs, business and property of the Customer, or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the Customer, or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986); or

(d) a receiver is appointed of any of the Customer's assets or undertaking, or circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager of the Customer, or if any other person takes possession of or sells the Customer's assets; or

(e) the Customer makes any arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way; or

(f) the Customer ceases, or threatens to cease, to trade; or

(g) there is a change of control of the Customer (as defined in section 574 of the Capital Allowances Act 2001); or

(h) the Customer takes or suffers any similar or analogous action in any jurisdiction in consequence of debt.

13.2 On termination of the Contract for any reason the accrued rights of the Supplier as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination shall not be affected.

14. Force majeure

The Supplier shall have no liability to the Customer under the Contract if it is prevented from or delayed in performing its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

15. Variation

No variation of the Contract or these Conditions or of any of the documents referred to in them shall be valid unless it is in writing and signed by or on behalf of each of the parties.

16. Waiver

16.1 A waiver of any right under the Contract is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.

16.2 Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.

17. Severance

17.1 If any provision (or part of a provision) of the Contract is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions will remain in force.

17.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, that provision will apply with whatever modification is necessary to make it valid, enforceable and legal.

17.3 The parties agree, in the circumstances referred to in condition 17.1 and if condition 17.2 does not apply, to attempt to substitute for any invalid, unenforceable or illegal provision a valid, enforceable and legal provision which achieves to the greatest extent possible the same effect as would have been achieved by the invalid or unenforceable provision. The obligations of the parties under any invalid or unenforceable provision of the Contract shall be suspended while an attempt at such substitution is made.

18. Status of pre-contractual statements

Each of the parties acknowledges and agrees that, in entering into the Contract it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these terms and conditions or not) relating to the subject matter of the Contract, other than as expressly set out in the Contract.

19. Assignment

19.1 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Contract.

19.2 The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Contract.

20. No partnership or agency

Nothing in the Contract is intended to, or shall operate to, create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

21. Rights of third parties

The Contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.

22. Notices

22.1 All notices between the parties about the Contract shall be in writing and delivered by hand, email or sent by pre-paid first class post:

(a) (in case of communications to the Supplier) to its registered office, or such changed address as shall be notified to the Customer by the Supplier, or via the online payment information page (including contact details) or

(b) (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document which forms part of the Contract or such other address as shall be notified to the Supplier by the Customer.

22.2 Communications shall be deemed to have been received:

(a) if delivered by hand, on the day of delivery; or

(b) if sent by email, if the notice was sent during the business hours of the addressee then on the day of transmission, and otherwise on the next following Business Day. For the purpose of this clause business hours means the hours of 9.00 am to 5.30 pm local time in the country of the addressee; or

(c) if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting).

23. Governing law and jurisdiction

23.1 The Contract and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of England and Wales.

23.2 The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter.

This agreement has been entered into on the date stated at the beginning of it.



Pricing shall be determined by the value of the Service requested. Vouchers and Product shall have the price clearly marked before and during the purchase process. The Price shall include VAT and be included in the Receipt Email.

Voucher FAQ's

FAQ's for purchasing Vouchers from Radio Stations within UKRD Group Ltd


Buying a Voucher

We've tried to make buying a voucher as easy as possible.

  • Once you have found the voucher of your choice from the vouchers available click the "Buy Now" button
  • You will then need to login or create an account
  • Once registered you will need to verify your email address by clicking on the link in the email we send you.
  • Once registered and verified you will see a button at the bottom of the sample voucher: "Purchase Voucher"
  • You will then be prompted to enter your credit card and address details
  • Your bank may ask you for some information - sort of like an online pin code
  • Once the transaction is complete you will see your purchased voucher and a button: "Print Voucher"
  • Purchase complete

Please note:

Your credit card or bank statement may show the purchase as being from "www.ukrd.com". UKRD Group Limited is the parent company and we run the voucher payment process on behalf of our radio stations. For clarification please click here.

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.

I don't have a printer!

If you don't have access to a printer then don't worry you can still buy one...Once you have made your purchase just get in touch with the radio station you made your purchase from, let them know what the situation is and they'll print it for you. You'll then need to pick it up.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.


My voucher didn't print!

Sometimes printers have a mind of their own and decide to eat the paper they are printing onto.

Get in touch with the radio station by replying to your reciept email, they'll reset your account for you and once you've logged back in you will have access to print your voucher again.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.


Bank Statement

Your bank or credit card statement will suggest that your payment is to "www.ukrd.com". UKRD Group Limited is the parent company and we run the voucher payment process on our behalf of our radio stations. For clarification please click here.

If you are still unsure and want to speak to someone please telephone UKRD's Exeter office on 01392 248976 option 4.


I can't buy online?!

Our systems use the very latest security to ensure your data and credit card details remain safe.

Unfortunately we are unable to offer the sale of vouchers over the telephone or by cash at any of our radio stations or Group offices. To make a purchase you must use the internet.

Please note

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.